Water damage escalates by the minute. A burst pipe can release hundreds of gallons per hour. Every second matters — which is why we keep emergency crews on standby 24/7 across all five boroughs.
Not every plumbing problem needs a 3am call. Here's the practical distinction: if water is actively flowing where it shouldn't, if you smell gas, or if a fixture has completely stopped working and it's affecting your ability to use the bathroom or kitchen at all, that's an emergency. A slow drain, a minor drip, or a fixture that's merely annoying rather than disabling can usually wait for a scheduled daytime visit instead.
When in doubt, call anyway. A dispatcher can help you figure out whether it's genuinely urgent or can wait, and there's no charge just for asking. We'd rather talk you through a false alarm than have a real emergency go unanswered.
A fully burst pipe releases water fast and needs the main shutoff closed immediately — know where yours is located before you actually need it, not in the middle of an emergency. A slow leak is less urgent but still worth same-day attention before it worsens into something bigger.
Standing water from a plumbing source, not weather, is always an emergency — it can affect flooring, electrical systems, and neighboring units below in multi-unit buildings, sometimes before you even realize how far it's spread.
A health hazard as much as a plumbing one. Avoid the affected area entirely and don't run water elsewhere in the building until it's addressed, since additional water pressure can actually make the backup worse rather than help clear it.
Could mean a main line issue, a failed valve, a shutoff accidentally closed somewhere, or a building-wide problem — worth a call even if you're not sure of the exact cause, since diagnosing it correctly is part of what the visit covers.
Most common in exposed or exterior-wall pipes during NYC cold snaps, particularly in older buildings with less insulation around plumbing runs. A frozen pipe that hasn't burst yet can often be thawed safely — one that has needs immediate repair, not just thawing.
Leave the area immediately, don't use switches or open flames, and call from outside — this is the one emergency where safety comes before anything else. See gas line service for more.
A live dispatcher answers around the clock — not a voicemail or a call center reading a fixed script. Tell them what's happening and where you're located, and the nearest available licensed plumber is dispatched immediately, without waiting for a callback. On arrival, the plumber assesses the situation and gives you a flat-rate price before starting any work, so you know the cost upfront even in an urgent situation.
For active emergencies — a burst pipe, active flooding — stopping the immediate damage comes first, before a full diagnosis of the underlying cause. Once the situation is stable, we explain what caused it and what's needed to fully resolve it, whether that's a same-visit repair or a follow-up for something larger like a full repipe or sewer line issue.
The same 24/7 line and dispatch process covers Manhattan, Brooklyn, Queens, The Bronx, and Staten Island — you don't need to find a different number or a different company for a different part of the city. The nearest available crew is dispatched based on your actual location and the current job queue, not a fixed borough assignment, which is part of how we keep response times reasonably consistent across such a large and varied city.
Each borough also has its own dedicated page with more location-specific detail if you'd like to see local coverage information before you call — Manhattan, Brooklyn, Queens, The Bronx, and Staten Island are all linked below for reference.
Reach our 24/7 emergency line. A dispatcher answers immediately — no hold music, no voicemail.
The nearest available licensed plumber is sent to your location immediately.
We arrive within 60 minutes, assess, and give you a flat-rate price before touching anything.
Fixed completely, site cleaned, 1-year labor warranty applied. Done.
No matter where you are in New York City, a licensed NP Co.™ plumber is ready to help.
Available 24/7 across all NYC boroughs — no overtime charges, ever.
Available 24 hours · 7 days · No Overtime · 1-Year Warranty