This Privacy Policy explains what information NP Co.™ collects, how we use it, and the choices you have regarding your personal data.
We collect information you provide directly, including your name, phone number, email address, service address, and details about the plumbing issue you're requesting help with. We also collect basic technical information such as your IP address and browser type when you visit our website.
We use your information to schedule and dispatch service, send appointment confirmations and updates, process payments, respond to inquiries, and improve our website and services. We may also use your contact information to follow up after a job is completed.
We process your information based on your consent when you submit a request, our need to perform a service contract with you, and our legitimate business interest in providing and improving plumbing services in New York City.
We do not sell, rent, or trade your personal information. We may share information with technicians dispatched to your job, payment processors to complete transactions, and government agencies where required by NYC DOB or DEP compliance. We do not share your information with third parties for their own marketing purposes.
Our website uses cookies and similar technologies to understand how visitors use our site and to support advertising and analytics tools such as Google Ads and Google Tag Manager. You can disable cookies in your browser settings, though some site features may not function properly.
We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain customer information for as long as necessary to provide services, comply with legal and tax obligations, and resolve disputes. Job records are typically retained for at least 7 years for warranty and liability purposes.
You may request access to, correction of, or deletion of your personal information by contacting us at hello@needaplumberco.com. We will respond to verified requests within a reasonable timeframe.
By providing your phone number, you consent to receive calls and text messages from NP Co.™ related to your service request, including appointment reminders and follow-ups. Message and data rates may apply. Reply STOP to opt out of text communications at any time.
We work with third-party providers for payment processing, website hosting, and analytics. These providers are contractually required to protect your information and use it only to perform services on our behalf.
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Our website does not currently respond to "Do Not Track" browser signals. You can manage tracking preferences through your browser's cookie settings.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. Contact us to exercise these rights.
NP Co.™ reserves the right to update this Privacy Policy at any time. Updated versions will be posted at needaplumberco.com/privacy with a revised effective date.
NP Co.™ Need A Plumber
Phone: (347) 769-2266
Email: hello@needaplumberco.com
Website: needaplumberco.com
Service Area: All 5 NYC Boroughs